Privacy policy

TinQ Nederland B.V. (hereinafter referred to as TinQ) respects the privacy of visitors to the website, in particular visitors' rights with regard to the automated processing of personal data. In the interests of full transparency towards our customers, we have therefore formulated and implemented a policy concerning such processing, the purposes thereof, and the options available to data subjects to exercise their rights as effectively as possible.

For any further information about the protection of personal data, please visit the website of the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/

Until you accept the use of cookies and other tracking systems on the website, TinQ will not place any non-anonymised analytical cookies and/or tracking cookies on your computer, mobile phone or tablet.

The current version of the privacy statement available on the website is the only version that applies while you visit the website, until a new version replaces the current version.

Article 1 - Company details

TinQ Nederland B.V., located at Stephensonstraat 25-27, 3846 AK Harderwijk, is registered with the Chamber of Commerce under number 04017696.

Article 2 - Legal provisions

2.1 Website https://www.tnb.nl/ (hereinafter also referred to as "the website"):

2.2 TinQ Nederland B.V. is the controller responsible for the processing of personal data (hereinafter also referred to as "the administrator").

Article 2 - Access to the website

Access to and use of the website is strictly personal. You must not use this website, or the data and information provided on it, for commercial, political or publication purposes, or for any commercial offers, and in particular you must not use it for unsolicited electronic offers.

Article 3 - Website content

All trademarks, images, texts, comments, illustrations, animated images, video images, sounds, as well as all technical applications that may be used to operate the website, and more generally all components used on this site, are protected by law by intellectual property rights. Any reproduction, repetition, use or modification, in any manner whatsoever, of all or any part thereof, including the technical applications, without the prior written consent of the controller is strictly prohibited. If the administrator does not take immediate action against any infringement, this cannot be interpreted as tacit consent or as a waiver of the right to take legal action.

Article 4 - Website management

For the proper management of the website, the administrator may at any time:

• Suspend, interrupt or restrict access to all or part of the website for a particular category of visitors;
• Remove any information that may disrupt the functioning of the website or that is contrary to national or international legislation or internet etiquette;
• Make the website temporarily unavailable in order to carry out updates.

Article 5 - Responsibilities

The administrator is in no circumstances responsible for failures, disruptions, difficulties or interruptions in the functioning of the website as a result of which the website or any of its functionalities is inaccessible. The way in which you connect to the website is your own responsibility. You must take all appropriate measures yourself to protect your equipment and your data against, among other things, virus attacks on the internet. You are also personally responsible for the websites you visit and the data you consult on the internet.

The administrator is not liable for legal proceedings brought against you:

Due to the use of the website or services accessible via the internet;

Due to breach of the terms of this privacy policy.

The administrator is not responsible for any damage sustained by you, third parties or your equipment as a result of your connection to or use of the website. You shall refrain from taking any action against the administrator as a result thereof.

If the administrator becomes involved in a dispute as a result of your use of this website, he is entitled to recover from you all damage he suffers and will suffer as a result.

Article 6 - Collection of data

Your data is collected by TinQ. TinQ collects these personal data because you use our services and/or because you provide them to us yourself.

This concerns the following personal data:

• Name and contact details, such as email address and telephone number
• Address details
• Payment details
• IP address
• Data about your activities on our website

Article 7 - Processing of personal data

TinQ processes your personal data for the following purposes:

a. Performance of agreements
b. Legal obligations
c. Customer contact and service
d. Marketing and communication
e. Website and analytics

Your data will be used exclusively for these purposes and will not be retained for longer than necessary. TinQ takes appropriate technical and organisational measures to protect your personal data against loss or unlawful processing.

Article 8 - Sharing personal data with third parties

In the event of a breach of any law or regulation of which the visitor is suspected, and for which the authorities require personal data collected by the administrator, such data will be provided to them following an explicit and reasoned request from those authorities. These personal data will then no longer fall under the protection of the provisions of this privacy statement.

If certain information is necessary in order to access specific functionalities of the website, the controller will indicate the mandatory nature of this information at the time the data is requested.

Article 9 - Your rights regarding your data

Pursuant to Article 13(2)(b) of the GDPR, everyone has the right to access, rectify or erase their personal data or restrict the processing concerning them, as well as the right to object to processing and the right to data portability. You can exercise these rights by contacting us at Privacy@enviem.nl.

Any such request must be accompanied by a copy of a valid identity document, using the Dutch government's KopieID app, bearing your signature and stating the address at which you can be contacted.

You will receive a response to your request within 1 month of submitting it. Depending on the complexity and number of requests, this period may, if necessary, be extended by 2 months.

Article 10 - Commercial offers

You may receive commercial offers from the administrator. If you no longer wish to receive them, you can unsubscribe via the email received.

If, during your visit to the website, you encounter any personal data, you must refrain from collecting it or from any other unauthorised use, as well as from any act that constitutes an infringement of the privacy of the person or persons concerned.

The administrator is in no circumstances responsible in the above situations. It is advisable to report the above via privacy@enviem.nl.

Article 11 - Data retention period

TinQ does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

We apply the following retention periods:

• Customer data: for as long as there is a customer relationship
• Invoice data: 7 years
• Contact requests: 2 years
• Marketing data: until consent is withdrawn

Article 12 - Cookies

12.1 A cookie is a small text file that is placed on your computer's hard drive when you visit our website. A cookie contains data so that you can be recognised as a visitor each time you visit our website. This makes it possible to tailor our website to you and to make logging in easier.

12.2 We may always place necessary cookies. For other cookies, we require your consent.

12.3 We use the following types of cookies on our website:

a) Necessary cookies: These cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly;

b) Preference cookies: These cookies allow a website to remember information that affects the behaviour and design of the website, such as your preferred language or the region in which you live;

c) Statistical cookies: Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously;

d) Marketing cookies: Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display advertisements that are tailored to and relevant for the individual user. These advertisements therefore become more valuable to publishers and third-party advertisers.

12.4 Some cookies are placed by third-party services. Via the cookie statement on our website, you can change or withdraw your consent at any time.

12.5 For more information about the use, management and deletion of cookies for each type of operating system, please consult the following website: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies#faq

Article 13 - Applicable law

This Privacy Statement is governed by Dutch law. The courts of the place of establishment of the administrator have exclusive jurisdiction over any disputes relating to these terms, unless a statutory exception applies.

Article 14 - Contact

For questions, please contact the data protection officer via Privacy@enviem.nl or +31 341 439001.

This privacy statement applies from 1 June 2026 until further notice.